At HULM, we take privacy seriously, and we are committed to ensuring that your data is handled securely and transparently. This policy outlines how we collect, why we collect, and how we protect your information, so you can have full confidence in the security of your data. We are dedicated to earning your trust by safeguarding your details with the highest standards of confidentiality.

Information We Collect

We may collect personal information from you when you connect with us and use our services, including but not limited to:

• Your Name
• Your Date of Birth
• Your Email Address
• Your Phone Number (for verification purposes)
• The Details of your mental health concerns, as described in your own words

Why We Collect Your Information

We collect this information for several important reasons, including:

1. Provision of Mental Health Services: As a customer of HULM, we need your personal and mental health information to provide you with tailored therapy and counseling services and advice.

2. Legal and Regulatory Duties: We have a responsibility to comply with legal and regulatory requirements, including those related to our service users' identity verification, fraud prevention, and money laundering.

3. Administrative Purposes: Collecting this data allows us to efficiently manage and deliver our services to you, ensuring a smooth and secure process.

How We Use Your Information

We use the personal information you provide for the following purposes:

• To understand your needs regarding our services and deliver the appropriate care and advice.
• To communicate with you regarding your treatment, appointments, or any updates related to our services.
• To comply with legal and regulatory obligations, ensuring your safety and the integrity of our services.

Why We Use Your Information

Your information is important for us to provide you with the best possible care and service. We use it responsibly, ensuring it serves only the purposes for which it was collected.

Information Sharing

We do not share your personal information with any third parties unless required by law or regulatory bodies. Your information remains confidential and is used solely by HULM to provide you with the services you need.

Our Protection Measures

At HULM, we use secure systems to store your data and ensure that only authorized personnel have access to it. Our website and databases are protected with advanced encryption technologies to prevent unauthorized access. We also regularly review and update our security practices to keep up with the latest standards and threats. Additionally, we enforce strict privacy policies within our team, ensuring that your information is handled with the highest level of confidentiality and care at all times.